Frequently Asked Questions
Why should I select AMS Networks for my IT needs?
All of our engineers are certified IT professionals in the field of their expertise. We make sure that all of our clients receive utmost and professional support and this is the reason why our customers return to us again and again for our services. We offer monthly and yearly contracts at a discounted rate to our customers along with around the clock support.
Our commitment of professionalism and customer satisfaction is what sets us apart from other IT managed services providers.
What guarantee, if any, does AMS Networks provide for the services?
Given the requirements set fourth in the statement of work, we make sure that all those requirements are met and that our customers are fully satisfied. Our previous clients speak on our behalf to testify this. AMS Networks is fully bonded and insured and with our no hassle 30 day money back guarantee, you can be assured that our main objective is to make our services a success for our customers without any strings attached.
What is the best way to contact AMS Networks if I need assistance with any IT related issues?
For our active customers, the preferred way to contact AMS Networks is by submitting a support ticket by visiting our support site. This ensures that your ticket gets routed to the proper support engineer and also initiates a workflow to start the clock for next available technician to assist you. For new customers looking to get support, please visit our contact us page and we will get back to you as soon as possible.
What kind of services does AMS Networks provide?
We offer wide range of services: managed IT services, proactive monitoring, cloud hosting, network security, ethics and compliance and design services (logo, website and brochure). In simple terms, we provide services around anything that has to do with Information technology. Whether you are looking to have server, switch, router and/or basic user support, we can help!
Contact us today to learn more about how we can help streamline and increase productivity in your organization.
How does AMS Networks' Managed IT Services work?
Once you have the Managed IT Services through AMS Networks, you get the following:
- Access to 24/7/365 monitoring of all your IT infrastructure
- Helpdesk is provided to answer any questions you may have
- Ability to open tickets to get support when problems arise included in your support contract
- 24/7/365 response for server and/or network emergencies
- Technical support using remote connect tools
- Technical on-site visits based on your contract
- Data Backup and Disaster Recovery plan
- Regular server/network maintenance along with patch management
What happens if we try your service but find that we don't like it?
We’re confident that you’ll find value in our service so much so that we back it up with 30-days no obligation, money back guarantee. In addition, if we don’t meet any of the service-level-agreements that were specified in the contract, we’ll give you a discounted rate on that month’s service.
How much does a typical plan cost?
It depends on the type of service you go for. We offer a flat rate agreements: month-to-month, one year, two years and three years. We guarantee that if your service stays the same, so will the cost of the plan.
Contact us today to find out more about our service and schedule a free on-site consultation with one of our engineers.